CompTIA A+® Certification

Working World provides training on many of the leading software programs and applications.  To book your next computer training course please call our main office number at (800) 463-3074.

Course Length

• 5 days

Objectives

• identify the components of standard desktop personal computers.
• identify fundamental components and functions of personal computer operating systems.
• identify best practices followed by professional personal computer technicians.
• install and configure computer components.
• install and configure system components.
• maintain and troubleshoot peripheral components.
• troubleshoot system components.
• install and configure operating systems.
• maintain and troubleshoot installations of Microsoft Windows.
• identify network technologies.
• install and manage network connections.
• support laptops and portable computing devices.
• support printers.
• identify personal computer security concepts.
• support personal computer security.

Prerequisites

• Students taking this course should have the following skills: end-user skills with Windows®-based personal computers, including the ability to: browse and search for information on the Internet; start up, shut down, and log on to a computer and network; run programs; and move, copy, delete, and rename files in Windows Explorer. Students should also have basic knowledge of computing concepts, including the difference between hardware and software; the functions of software components, such as the operating system, applications, and file systems; and the function of a computer network.
• An introductory course in a Windows operating system, or equivalent skills and knowledge, is required.

Content

Personal Computer Components

• Personal Computer Components
• System Unit Components
• Storage Devices
• Personal Computer Connection Methods

Operating System Fundamentals

• Personal Computer Operating Systems
• Windows User Interface Components
• Windows File System Management
• Windows System Management Tools

PC Technician Professional Best Practices

• Tools of the Trade
• Electrical Safety
• Environmental Safety and Materials Handling
• Perform Preventative Maintenance
• Diagnostics and Troubleshooting
• Professionalism and Communication

Installing and Configuring Peripheral Components

• Install and Configure Display Devices
• Install and Configure Input Devices
• Install and Configure Adapter Cards
• Install and Configure Multimedia Devices

Installing and Configuring System Components

• Install and Configure Storage Devices
• Select and Install Power Supplies
• Select and Install Memory
• Select, Install, and Configure CPUs and Cooling System Units
• Install and Configure System Boards

Maintaining and Troubleshooting Peripheral Components

• Troubleshoot Display Devices
• Maintain and Troubleshoot Input Devices
• Troubleshoot Adapter Cards
• Troubleshoot Multimedia Devices

Troubleshooting System Components

• Troubleshoot Storage Devices
• Troubleshoot Power Supplies
• Troubleshoot Memory
• Troubleshoot CPUs and Cooling Systems
• Troubleshoot System Boards

Installing and Configuring Operating Systems

• Install Microsoft Windows
• Upgrade Windows
• Add Devices to Windows
• Optimize Windows

Maintaining and Troubleshooting Microsoft Windows

• Operating System Utilities
• Back Up Microsoft Windows
• Troubleshoot Microsoft Windows
• Recover Microsoft Windows

Network Technologies

• Network Concepts
• Network Communications
• Network Connectivity
• Internet Technologies

Installing and Managing Network Connections

• Create Network Connections
• Install and Configure Web Browsers
• Maintain and Troubleshoot Network Connections

Supporting Laptops and Portable Computing Devices

• Laptop and Portable Computing Device Components
• Install and Configure Laptops and Portable Computing Devices
• Maintain and Troubleshoot Laptops and Portable Computing Devices

Supporting Printers

• Printer Technologies
• Printer Components
• Printer Processes
• Install and Configure Printers
• Maintain and Troubleshoot Printers

Personal Computer Security Concepts

• Security Fundamentals
• Security Protection Measures
• Data and Physical Security
• Wireless Security
• Social Engineering

Supporting Personal Computer Security

• Install and Configure Security Measures
• Maintain and Troubleshoot Security Measures